
Even though the offices for each agent are nowhere near each other, they all have the same IP address at work because they connect to their company’s intranet. I used to work for an agency that has a lot of clients that work for the same insurance company. Your customers share an IP address with someone who already left you a review. Here are some things that cause reviews to be filtered:

What Causes a Review to be Filtered?Ī huge majority of the time reviews get filtered due to issues with the IP address of the person who left you the review. When the review filter runs we always get a ton of business owners posting over at the Google My Business forum complaining about missing reviews. The filter does not run in real time which means you could have a review stick to your listing for months and then vanish at the same time as several other reviews.


The review filter runs periodically and takes down tons of reviews at once that they deem illegitimate.
